Frequently Asked Questions

Whether you’re considering installing, maintaining, or renovating sash windows, we’re here to provide you with all the information you need. In this FAQ section we’ve compiled answers to some of the most common questions our customers have.

If you don’t find the answer you’re looking for here, feel free to reach out to our expert team through our contact form.

Should I choose uPVC over timber sash windows?
What are the differences between each Rose Collection model?
What are the optional extras on Ultimate Rose sash window, and why should I choose them?
What are your trickle vent options?
What hardware can I choose?
What colour options can I choose?
Are there size limitations on your windows?
What profiles do you use?
What are astragal bars?
What astragal bar styles do you offer?
How do you maintain your windows?
Can you couple windows together?
Do you offer arched or shaped windows?
How well do your sash windows perform?
What cill options do you offer?
How do I install a sash window?
Will installing your sash windows reduce condensation?
Are your windows guaranteed?
How long will it take to receive my order?
How long will it take to receive my quote?
Where can you deliver to?
Do you have an aftersales team?
What marketing support do you offer?
Can you order off the shelf, or is everything made to order?
What are the building regulations for windows in the UK?
Can I install Rose Collection sash windows in a conservation area?
Do you manufacture sash windows for conservation areas?
Do I need to apply for planning permission?
How do I apply for planning permission?

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